ubunyaHelp
← Help centre · For staff

Send WhatsApp from your own number

Members get reminders from your organisation's WhatsApp Business number.

  1. 1In Meta's WhatsApp Manager, add your number to a WhatsApp Business account and create these message templates with the same names and placeholders as Ubunya's: session_reminder, announcement and fee_reminder. Wait for Meta to approve them.
  2. 2Go to Manage, then WhatsApp. Under Your own number, paste the phone number ID, the WhatsApp Business account ID and a permanent system-user access token. Add the app secret too, so we can check replies really come from Meta.
  3. 3Copy the webhook URL and verify token we show into your Meta app's WhatsApp webhook settings, and subscribe to messages. That's how button replies (I'll be there) and STOP reach Ubunya.
  4. 4Click Check now. When every template shows Approved, messages go from your number. If anything stops working, they go from Ubunya's number instead, and email is always the last resort.

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