Help centre
Short, step-by-step guides for the people who run a community and the people who learn in one.
For staff
Set up your communityYour name, logo, colour, currency and how members sign in.Create a programme and an intakeProgrammes are what you run; intakes are each run of a programme, with dates and seats.Take applications and choose learnersBuild an application form, review applicants, and accept, waitlist or turn people down.Invite your team and set rolesGive each person the role they need, for the whole community or one programme or intake.Build a courseCourses live in your library and appear in the Classroom of every programme you attach them to.Schedule sessions and take attendance offlinePut classes on the calendar and mark attendance on your phone, even without signal.Issue certificatesCertificates carry your logo and colour, a QR code and a link anyone can use to check them.Send SMSText your learners through your own Africa's Talking account or Ubunya's.Pay for UbunyaUbunya is paid by invoice, in your currency, by bank transfer or M-Pesa.Run squadsSplit an intake into small teams that earn points together and have their own chat.Quizzes and assignmentsCheck understanding with a quiz, and give feedback on work learners send in.Fees, payers and receiptsRecord what learners and sponsors pay, send invoices and receipts, and hold modules until a payment comes in.Impact reports and surveysShow funders and your board what happened: who joined, finished, attended and what changed after.Badges and challengesCelebrate progress with badges, and build habits with daily challenges.Chapters, private cohorts and stagesLocal chapters, cohorts run for one company, and programmes taken in stages.Send emailEmail everyone, a role, a cohort, a squad or a saved group, from your own domain.Landing pages and funnelsA page for each programme or free offer, with one button, and a count of who goes on to join.See who's falling behindEvery learner's lessons, attendance and fees in one list, and a note to the ones who need it.Who gets a certificateRequire attendance or finished lessons, and hold a certificate when you need to.Quiz attempts, module order and assignment gradesLimit quiz attempts, open modules in order, and grade assignments with a conversation.RSVPs and check-in codesLearners say whether they're coming, and show a personal code at the door for in-person sessions.Squad bonuses and the winnerGive squads team bonuses, correct scores, and crown the winning squad.Points, levels and unlocksChoose what earns points, name the nine levels, and decide what each level opens.Ask new members a few questionsQuestions everyone answers once, the first time they join, like how they heard about you.Send an announcement everywhere at onceWrite one message and send it by the bell and app, email, WhatsApp and SMS in one go.Categories for postsFilter chips on the feed, like Announcements, Wins and Questions.Reports and moderationMembers report posts and comments; moderators remove them or keep them.Write pages in the LibraryHandbooks, guides and policies written inside the community, with every version kept.The AI helper (Ask)Members ask questions and get answers from your lessons, library, posts and calendar. Staff can also get numbers and drafts.Discord and Telegram accessLet members into your Discord server or Telegram groups by intake, and out again when they leave.Automatic email sequencesA few emails that go out on their own, days apart, after someone joins the community, joins an intake or finishes one.Use your own web addressOpen your community at an address like learn.yourorg.org.Chat channelsTopic chats for the whole community or one intake, including announcement-only channels.Share documents in the LibraryWorkbooks, slides, readings and links for the community or one intake.Run a contest between groupsSquads, chapters or intakes compete for a week or a month.Send WhatsApp from your own numberMembers get reminders from your organisation's WhatsApp Business number.Run a session in the live roomVideo, screen sharing and chat inside your community, with attendance taken for you.Send events to other tools (webhooks)New members, applications, attendance and payments, sent to your CRM, Zapier, Make or your own server as they happen.See where members come fromInvite links, campaigns and the sites that send people your way.Reviews of your programmesRatings from people who took part, shown on your programme pages and the Ubunya directory.Voice roomsDrop-in audio rooms, open any time, like a Discord voice channel.PodcastsPublish audio shows for your members, one intake, or the public. People can listen in their own podcast app.
For learners
Mention people and follow postsType @ to bring someone into a post or comment, and follow posts to hear about new comments.Messages, files and quiet hoursSend files in chats, see when your message was read, and keep your phone quiet at night.Your account: sign-in, time zone, your dataSign in without a password, set your time zone, download your data or delete your account.Search the communityFind lessons, posts, people and documents in one place.Join or apply to a programmeFind a programme, then register, use a join link, or apply.Take your coursesYour courses, lessons and progress, in the Classroom tab.Post, comment and earn pointsThe Community tab is where your cohort and alumni talk.Your squadYour team inside your cohort: a chat, your score and where you rank.Your fees and receiptsSee what you owe, what's due and download your receipts.Messages and notificationsMessage other members, chat with your class, and choose which emails you get.Find workbooks and readingsEverything your facilitators share, in one place.Join a live sessionClasses that happen right here, in your browser or phone.Invite people you knowShare your own link and see who joined with it.Meet people in your communitySuggestions of who to get to know, and why.Book a coaching session1-on-1 time with a coach, at a time that suits you.WhatsApp reminders and sign-inGet class reminders on WhatsApp, answer with one tap, and sign in with a code.Put the community on your phoneAdd your community to your home screen and open it like an app.Your calendarYour classes and events, in your own time zone.Your name, photo and phoneChange them once and every community you're in sees the update.Your certificateDownload your certificate and share a link employers can check.